Refund and Returns Policy

Effective Date: June 4, 2025

At Funtopis.com, customer satisfaction is our priority. We aim to provide high-quality products and services. However, if you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy explains the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

You may be eligible for a return or refund if:

  • The item you received is defective, damaged, or significantly different from its description.

  • You contact us within 14 days of receiving the item.

  • The item is unused, in its original packaging, and in the same condition you received it.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Downloadable or digital products

  • Items purchased during a clearance or final sale

  • Products damaged due to misuse or neglect

  • Custom-made or personalized items (unless defective)

3. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact us at: Contract@https://funtopis.com/ within 14 days of receiving your order.

  2. Provide your order number, a detailed description of the issue, and photo evidence if the item is damaged or incorrect.

  3. Wait for our return approval and instructions.

  4. Ship the item back to the address we provide.

Note: Customers are responsible for return shipping costs unless the item is defective or the error was on our side.

4. Refund Processing

Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 5–10 business days using your original payment method.

If you haven’t received a refund after 10 business days, please check with your bank or credit card provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us with your order number and a description of the issue.

6. Late or Missing Refunds

If you haven’t received a refund:

  • Recheck your bank account

  • Contact your credit card company

  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

7. Policy for Digital Products

All sales of digital or downloadable products are final and non-refundable, unless the product is not delivered or is faulty upon delivery.

8. Customer Responsibility

We are not responsible for returned items lost during shipping. Please consider using a trackable shipping service or purchasing shipping insurance.

9. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

Street Address: 5921 S N 5, Karabağlar, Izmir, Turkey
Email: Contract@https://funtopis.com/
Website: https://funtopis.com